Responsible Gaming Policy

In compliance with current legislation in Italy, access to and use of our services are strictly prohibited for all individuals under 18 years of age. Opening an account and participating in the offered activities require reaching legal age. To ensure compliance with this fundamental prohibition, we implement systematic and rigorous identity verification procedures from the initial stages of registration.

Aware that electronic devices are often shared within the family, we invite parents and guardians to actively cooperate to prevent unauthorized access by minors. We recommend the use of parental filtering software and the adoption of basic precautions, such as never saving login credentials (username and password) on shared devices and always logging out of the account at the end of each operating session.

Our primary objective is to ensure that interaction with the platform remains a positive experience. We encourage all users to adopt principles of self-discipline. Recreational activity should never be considered a potential tool to solve financial problems, nor an alternative source of income. It is crucial to establish clear limits in advance regarding time and economic resources to be allocated for leisure, accepting the inherent fluctuations in the services offered without ever impulsively attempting to recover invested funds. A balanced approach is the basis for maintaining full control over one's actions.

To actively support our users in maintaining balanced habits, Wonaco offers a complete range of technical limitation tools, easily configurable within the personal area. These mechanisms are designed to provide preventive control over account activity.

Deposit and Loss Limits

We allow users to set maximum caps on the amount that can be deposited or lost within specific time intervals, such as daily, weekly, or monthly periods. Once the preset limit is reached, the system will automatically block further transaction attempts until the defined period expires. Requests to restrict these limits take effect immediately, while any request to expand tolerance thresholds will be subject to a waiting period (cooling-off) to prevent impulsive decisions.

Session Limits and Temporary Break

The perception of time can alter during prolonged use of interactive platforms. To mitigate this risk, we provide the option to set limits on the duration of individual sessions. Upon reaching the established time, the user will receive a visual notification and access will be temporarily suspended. Furthermore, for those who feel the need to distance themselves from the platform for a limited period, the pause (time-out) option is available, which freezes the account for a period ranging from 24 hours to several weeks, preventing access and the sending of promotional material.

Self-Exclusion and Account Closure

In cases where the user recognizes the inability to maintain control and perceives a negative impact on their personal, economic, or social sphere, we offer the self-exclusion tool. This formal procedure allows blocking access to the account for prolonged periods (typically from six months to an indefinite time). During the self-exclusion period, residual funds will be managed according to normal withdrawal procedures, but the user will not be able to reactivate the profile or open new accounts. The option for standard and definitive account closure remains available to all users at any time through customer support.

Maintaining awareness of one's habits is essential. We advise paying attention to certain warning signs, such as: neglecting work or family responsibilities to dedicate time to the platform; taking out loans to finance the activity; feeling anxiety, irritability, or mood swings related to results; hiding the frequency or amounts spent from loved ones. The emergence of these behaviors indicates the immediate need to suspend activities and reconsider one's approach, utilizing the limitation tools offered.

Where self-management tools are not sufficient, it is crucial not to isolate oneself. There are numerous networks of professional support, non-governmental organizations, and psychological counseling groups in Italy that offer free, confidential, and specialized assistance to address problems related to excess. We encourage anyone experiencing difficulties to seek external support. Our customer support team is always available to facilitate the activation of account protection tools and can be reached by writing to [email protected].

Wonaco is committed to maintaining an aware internal environment. Our customer support staff receives guidelines on how to interact with users who may show signs of distress. While we cannot constantly monitor the individual motivations of each user, we apply reasonable efforts to respond promptly, empathetically, and professionally to any request for help regarding the application of restriction measures.

This Responsible Gaming Policy is subject to continuous evaluations to integrate best international practices and respond promptly to regulatory changes. Any variation aimed at strengthening our safeguarding procedures will be published on this page, thus ensuring constant communication of our commitment to a safe and ethical digital environment.